We all know that remarketing is a powerful tool for connecting (and reconnecting) with online audiences — especially those customers that come close to converting, then change their minds.
But there is much more to remarketing than abandoned shopping cart visitors, which is why I’ve been saying for the last several years that every campaign could and should be an RLSA campaign.
So, what is the most important audience of online searchers? Yours. 2017 has been a year of growth for what is possible with remarketing, as both Google and Bing have released innovative features to help you create a custom audience that speaks to your exact business needs.
Creative features such as exclusions, custom audiences, in-market audiences and similar audiences enable retailers to find their perfect target market online.
In light of all of these updates and changes, in my next few articles on Search Engine Land, I want to dig into remarketing to help you think about defining, mapping and segmenting your audiences, so you can create and shape the most important online audience in the world: yours.
Who are you customers? What do you know about them? I mean really know about them. Do you know their pain points, what motivates them, and why they want or need whatever it is that you are offering to them?
Just because you think you know who your audience is, it doesn’t mean you’re right. Your hunch might start you down the right path, but to really get to know your ideal and target customers, you’ll want to analyze the available information from your CRM system and analytics account. Use this data to identify key insights about your customers, the actions they take, and what makes them YOUR ideal customer — or not.
Of the thousands of marketers I’ve spoken with about remarketing in the last year, very few started by documenting and defining their audiences. Instead, they start with a specific scenario they are trying to solve with a remarketing campaign, such as trying to re-engage cart abandoners, cross-selling products and services or re-engaging previous customers who might not understand their full business offering.
Read all » Developing YOUR audience targeting strategy
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